February 24, 2008



Becky Ketterling, College of Profesional Studies & Lifelong Learning, 896-5890
Dan Carter, University Relations 657-2269 / 672-2720


MSU BILLINGS NEWS SERVICES — The dynamic workplace and ever-changing demands on supervisors, managers and colleagues will be the focus of a three-session seminar in March at the Montana State University Billings downtown campus.


"The Conflicted Workplace" will include the topics of dealing with change, dealing with diffcult people and dealing negative emotions at the workplace. The sessions will be led by Dr. Ben Bissell, a nationally recognized speaker who has worked with diverse audiences ranging from NASA to Harvard University.


The sessions are Wednesdays March 12, 19 and 26 from 8:30-10:30 a.m. at the MSU Billings Downtown Campus, 208 N. Broadway. Registration fee is $199 per person and covers all three seminars as well as refreshments.


The March 12 session focuses on "Facing the Challenge of Change" and will help participants identify the five stages of change and how to guide employees through uncertain times.


The March 19 session on "Dealing with Difficult People" will provide tools for people to deal with difficult personalities, avoid pitfalls and develop new problem-solving skills.


The Mardch 26 session is on "Managing Anger: Handling Negative Emotions in the Workplace." It is designed to offer practical steps in handling negative emotions in others as well as yourself.


Bissell, who routinely uses humor and story-telling to make salient points at his seminars, has traveled extensively to provide relevant and timely training for professionals throughout the country.


For more information on the MSU Billings "The Conflicted Workplace" seminar series, contact Becky Ketterling, workforce development consultant at the College of Professional Studies and Lifelong Learning, 896-5890.