Vice Chancellor for Student Affairs

Service Expectations

ATTITUDE
Choose your attitude in support of good service.

 

CONSISTENCY
Hold each other accountable to ensure a high standard.

 

TEAMWORK
Make each other look good, and provide the good service to colleagues that you expect from them.

 

SERVICE
Providing good service is our #1 priority. Show pride in the work you do and your contributions to the University.

 

  1. MEET THEM WITH OPEN ARMS.
  • Smile, make eye contact and say hello
  • Acknowledge customers as soon as they arrive or call, even if they must wait for service
  • Create a positive phone and in-person image
  1. LET THEM KNOW YOU CARE.
  • Listen actively
  • Give customers options
  • Ask follow up questions
  • Say yes instead of no, by offering alternatives and ideas as much as you can
  • Explain policies and procedures
  1. BE THERE FOR THEM
  • Respect and support each other
  • Learn the basics about services, programs and policies in other Student Affairs departments
  • Recognize and celebrate successes