Service Expectations
ATTITUDE
Choose your attitude in support of good
service.
CONSISTENCY
Hold each other accountable to ensure a high
standard.
TEAMWORK
Make each other look good, and provide the good service
to colleagues that you expect from them.
SERVICE
Providing good service is our #1 priority. Show pride in
the work you do and your contributions to the
University.
1. MEET THEM WITH OPEN ARMS.
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Smile, make eye contact and say hello
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Acknowledge customers as soon as they arrive or call, even if they must wait for service
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Create a positive phone and in-person image
2. LET THEM KNOW YOU CARE.
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Listen actively
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Give customers options
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Ask follow up questions
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Say yes instead of no, by offering alternatives and ideas as much as you can
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Explain policies and procedures
3. BE THERE FOR THEM
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Respect and support each other
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Learn the basics about services, programs and policies in other Student Affairs departments
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Recognize and celebrate successes
Proud Pick Moment Submissions
This monthly program allows you to nominate those in your department and around the division who are going above and beyond.
If you have someone you would like to nominate for a Proud Pickle Moment for the month please click here to place your submission. Two winners (a nominee and a nominator) will be drawn for a prize on the last Monday of the month.
Remember The Pickle Philosophy!
Attitude
Choose your Attitude. How you think about customers is how you will treat them.
Consistency
Customers return because they like what happened last time. Stick to your high service standards.
Teamwork
Make each other look good! Everything you do ends up in front of the customer.
Service
Make serving others your #1 priority. You’re in a noble profession. Be proud of what you do and where you work
-Bob Farrell
