Choose your attitude in support of good service.
Hold each other accountable to ensure a high standard.
Make each other look good, and provide the good service to colleagues that you expect from them.
Providing good service is our #1 priority. Show pride in the work you do and your contributions to the University.
1. MEET THEM WITH OPEN ARMS.
Smile, make eye contact and say hello
Acknowledge customers as soon as they arrive or call, even if they must wait for service
Create a positive phone and in-person image
2. LET THEM KNOW YOU CARE.
Give customers options
Ask follow up questions
Say yes instead of no, by offering alternatives and ideas as much as you can
Explain policies and procedures
3. BE THERE FOR THEM
Respect and support each other
Learn the basics about services, programs and policies in other Student Affairs departments
Recognize and celebrate successes
Proud Pick Moment Submissions
This monthly program allows you to nominate those in your department and around the division who are going above and beyond.
If you have someone you would like to nominate for a Proud Pickle Moment for the month please click here to place your submission. Two winners (a nominee and a nominator) will be drawn for a prize on the last Monday of the month.
Remember The Pickle Philosophy!
Choose your Attitude. How you think about customers is how you will treat them.
Customers return because they like what happened last time. Stick to your high service standards.
Make each other look good! Everything you do ends up in front of the customer.
Make serving others your #1 priority. You’re in a noble profession. Be proud of what you do and where you work