If the D2L page does not display correctly, it may be due to one of the following issues:

 

  • Your browser or system is not compatible with D2L, you can check compatibility here.

    NOTE: Edge, which comes with Windows 10, may work, but is not fully supported. If you see odd behavior in a course, try a different browser to test.

  • You may have been logged in and inactive for a long time, 3 hours or more. If so, try going back to the main D2L page and logging in.

  • There may be another issue related to temporary files in your browser.

 

 

  1. Try clearing the temporary files (browsing history) first. On normal desktop/laptop computers you can do this in any browser by pressing CTRL+SHIFT+DELETE (for Windows) or Command+Shift+Delete (for Mac). Check the boxes as shown for your browser and press "Clear" or "Delete"

    screenshot of cachescreenshot

    screenshot

     

     

    If you still unable to clear the history, or are using a mobile device like an iPad/tablet or smartphone, click here for more details.

     

     

    Back to Top