Student Health Services

 

FAQ

 

(click on category to view answers)

 

 

Q: Is the Phoenix Center confidential?

 

A: Callers will not be required to share any identifying information.  However a log of the call will be made in order to best serve survivors. The information will be kept confidential and can only be viewed by other advocates. These records are protected by the Montana Advocacy Privilege Law. Therefore, we have confidential records but not anonymous ones.

 

Q: When can I call the crisis line?

 

A: The Phoenix Center is a 24/7 help line. There is always an on call advocate that is available to talk, no matter the time or day.

 

Q: Will I talk to the same advocate every time I call?

 

A: There are several advocates that are caring and trained to answer the help line. You may or may not talk to the same advocate each time you call. However, if you would like to speak with a particular advocate you can leave a message with the on-call advocate.

 

Q: Will the peer advocates make me talk about the assault or overwhelm me with questions?

 

A: No, we are here to listen and help with the recovery process. We will not force you to tell your story, but you can tell us whatever you feel comfortable with.

 

Q: Who can call the Phoenix Center?

 

A:  All MSU Billings students no matter their age or gender or if they are online students, or live on or off campus can utilize the help line. Friends, family or individuals that are concerned about a survivor can also call the help line.  

 

Q: Can I call the Phoenix Center if I am a MSU Billings student that lives out of state?

 

A: Yes, the Phoenix Center is available for MSU Billings students who live out of state. We will help you connect with a crisis center in your area and we will answer any questions you may have.

 

Q: I'm not sure I want to report the crime to the University Police or to MSUB.  Can I still talk to someone at the Phoenix Center?

 

A: Yes, we are familiar with the reporting process and can answer any questions or concerns you may have.

 

Q: Can you meet me in person?

A: Our advocates serve as a help-line resource. However, they can meet you on-campus during business hours. They can also meet you any day or time at the hospital and wait in the waiting room or at the police station.