Staff Autobiographies

MSU Billings has more than 900 employees. We can’t personally introduce you to each and every one of them, but we want you to meet some staff you may see regularly as a first-year student.

Student Services

Bryan Grove

Bryan Grove

I’m the College Success Specialist for the College of Business. My role is to help students make the adjustment to life in college. I am originally from Oregon and earned my B.S. in Geography at the University of Idaho and my M.S. in Educational Leadership and Policy from Portland State University. When I am not hanging out with students, I am playing a game, going to the park, or wrestling with my two boys. I also enjoy endurance sports, which include marathons and hopefully a 100-mile bike event called a century ride.  I am looking forward to exploring all of the gorgeous parks in and around Montana.


College is a unique opportunity in life to meet people different from you, engage in new activities, and learn about who you are as a person. Take some time to reflect upon why you are here, what kinds of goals you have, and how you can maximize your time inside and outside of the classroom to meet those goals.

Tiffini Iwen

I am the Campus Visit Coordinator/Information Desk Manager. You can find me at the Information Desk in McMullen Hall. You may have started your journey at MSUB by scheduling a campus visit or registering for a campus event through my office. As a student, you will probably have questions or need information, so just stop by my desk and I’ll be happy to help! My advice for you now is to be proactive about your education rather than reactive. Remember that as difficult as college may be, we are all here to set you up for success!

Jennifer Pope

I’m the College Success Specialist for the College of Allied Health Professions. Prior to becoming a College Success Specialist, I worked as an adjunct instructor of sociology at MSUB. I teach First Year Seminar, as well. I attended Idaho State University, where I received bachelor’s and master’s degrees in sociology. When I’m not working, you can find me trying to stop and smell the roses with my husband, son, and dog. I enjoy the outdoors, reading, watching movies, and watching random, funny videos on YouTube. In my journey so far, I’ve learned (sometimes the hard way) that life is more enjoyable when you find balance and perspective. Seek to discover the path that works best for YOU and don’t be afraid to take risks. One of my favorite quotes is by Albert Einstein, who said, “Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning.”

Richard Raridon

I am the College Success Specialist for the College of Arts and Sciences. My role includes teaching the First Year Seminar course and helping new students adjust to their first year of college. I received my B.S. in Psychology and Mass Communication from Black Hills State University in Spearfish, SD and my M.S. in Experiential Education from Minnesota State University, Mankato. I’ve done a little bit of everything in higher education, including teaching several different classes, getting students involved in service-learning, working in Residence Life, advising student organizations, and collaborating on all sorts of projects with just about every other department you can think of. When I am not working with MSUB students, I enjoy hiking, fishing, and just generally exploring the world around me or staying at home with a good book and spending time with my Boston Terrier, Charlie.


My advice to you would be to consider this quote from philosopher John Dewey: “We do not learn from experience… we learn from reflecting on experience.” Be intentional and mindful about your college experience. Take ownership of your education. Create your own purpose. And most importantly, take time to stop and reflect along the way.

Jessica Baker

As an Academic Advisor, I provide degree and policy information, help students select courses and register, determine how courses will transfer from other schools, and ensure that students are on track to graduate. I am originally from Bottineau, North Dakota. I earned my bachelor’s degree in Information Systems from Minot State University. In September of 2003, I started working at MSU Billings as Campus Tour Coordinator and Online Admissions Counselor. In 2005, I became an advisor in the Advising Center. Currently, I am the advisor for programs in the College of Business, which include Management, Marketing, Finance, and Accounting. When I’m not at work, you can find me spending time with my husband, two sons, and our chocolate lab, Tana. Together, we enjoy watching sports, fishing, and just hanging out.


My advice to you is to get involved on campus. Get to know your professors and the support staff around campus. Not only will this make or break your college experience, it will help you build relationships that could last a lifetime!

Betty Erickson

As an Academic Advisor at MSU Billings, I interact with first-year students during orientation, through First Year Seminar, and through individual advising appointments. I primarily advise for education majors, but also assist art, English, history, math, music, political science, and Spanish majors. I have worked at MSUB since 1994, and I love my job! I believe that MSUB is a great place because the administration, faculty, and staff genuinely care about students and are willing to help them succeed. When I am not working, I enjoy quilting and spending time with my family.


I am originally from Minnesota. However, I consider Montana my home. In 2009, I graduated from MSUB in Organizational Communication. I believe that the tools and skills I gained while getting my degree have allowed me to excel in life. An education is something that can never be taken away from you. College courses can be challenging and demanding, but the opportunities and rewards of doing well are endless. Set realistic short-term goals that you can achieve to keep you motivated. Seize the opportunity to connect with individuals and programs that are offered on campus. Accomplishing these will lead to your overall success and ultimately fulfill your dream of graduation. Go Yellowjackets!!!

Tara Haupt

Hello! I’m Tara, one of the academic advisors at MSU Billings. Advisors assist students with understanding the coursework and requirements for their major, registration, and academic planning.  Come visit us! I love the community and everything that MSU Billings has to offer. I attended MSU Billings and graduated from the University of Montana. I enjoy camping, traveling, reading, and antiquing.  I’m also a foodie and music junkie.  I really just like to try new things.


Study hard and be active on campus!  It will MAKE your college experience!  Take advantage of all the opportunities MSU Billings has to offer! 

Becky Lyons

I am the director of the Advising Center at MSUB. I assist students with course selection and registration. I am originally from a small town in upstate New York called Campbell. I always loved the west and used to work on a dude ranch in Colorado during the summers. After I graduated with my bachelor’s degree from the State University of New York at Plattsburgh, I packed my car and headed west to MSUB. I also received my master’s degree here and my doctorate from MSU Bozeman. I love to travel, watch football, and I enjoy reading. Try to get the most out of your college experience by getting involved. What you will learn in class and experience outside of class will have a great and positive impact on your path in life.

Kari Rea

I am the full-time walk-in academic advisor at MSUB. You can find me at the front counter of the Advising Center, where I assist students with quick questions or with adding and dropping classes. I have been an advisor in the Advising Center since 2009 and have advised for multiple degrees. I grew up in Lewistown, Montana. I graduated from MSU Billings with a B.S. in Elementary Education with a minor in Early Childhood Studies. I enjoy movies, sports, and reading. Don’t hesitate to ask questions or seek help. Our jobs are to help you throughout your college career, so make sure you utilize us.

Campus Store

Sandy Goulet

As your Online Customer Service person at Jackets and Company, I can help you look for a book, find a fabulous sweatshirt, or give you information about our computers that are for sale. I can place an order for you and have all of these items shipped to your home. If you place an order on our website, we can ensure that the order will be processed and shipped, if needed. Let me help you find exactly what you need. My office is located at the MSU Billings Campus Store or you may find me at the City College Store. My advice is to make sure you get the Jackets VIP information, reserve your textbooks early, and save five percent, even online! Plan early and save.

Lorie Haacke

I’m Lorie Haacke, the General Merchandise Coordinator. I have worked at Jackets and Company for about five years. I’m also the mom of two grown boys. At Jackets and Company, it is my responsibility to see that every item in the store scans appropriately at the register. I oversee merchandise from the time it is ordered, to when it’s shipped, to the unpacking process, and finally when items are put on the floor for customer purchase. It is my hope that everyone has the best possible shopping experience. My advice for students is to make friends and don’t be afraid to try new experiences. This is a great campus full of wonderful and friendly people. You will love it here!

Ashley Hickert

I’m the Jackets and Company City College Store Coordinator. I am originally from California, but I moved to Montana with my family and grew up in Three Forks. I graduated from Montana State University Billings in 2014. As a former student, I hope to build strong relationships with current and future students. I would love to help the students of City College with course materials, school apparel, or even being a supportive cheerleader. When I am not working, you can find me running, camping, hiking, rock climbing, or even playing pickleball. As a piece of advice, just as the rock band, Journey, suggests, “Don’t Stop Believin’”!

Chad Schreier

Welcome to MSUB! I am the Director of Jackets and Company, the campus store at MSU Billings. I earned my bachelor’s degree and Master of Business Administration from Lebanon Valley College in Pennsylvania. I’m a Certified Campus Retailer and I’ve been in campus retail since 2001. I moved to Montana from Pennsylvania in 2012 to work at MSUB. I love it here in Montana, and I love coming to work each day to serve the students of MSUB. We work very hard to provide you with the best campus retail experience. If you ever want to know something about our operation, please stop by and ask. Also, please remember that Jackets and Company is YOUR campus store, meaning that every dollar spent here goes directly back to the students in the form of scholarships, donations, and other contributions to support the students of MSU Billings.

City College

Steven Peterman

I’m the Student Success and Student Life Coordinator at City College. You can find me at Jacket Student Central in the Tech Building. You might also find me at athletic events, attending programs, and socializing in the dining hall. MSU Billings is home for me, as I have both a bachelor’s and master’s degree from here. My role is to help students be successful throughout their college experiences! I co-coordinate and teach for our two- and four-year leadership program, Experience Leadership Project (ELP). I also advise the City College Student Leadership Team. When I’m not in the office or at an MSUB event, I will probably be in the outdoors. I love to golf, hunt, fly fish, and just be outside! Remember, attitude is everything, so pick a good one!

Kalie Porter

I am the General Manager of Campus Outreach-Eastern Montana for the Student Assistance Foundation. I have been helping Montana students navigate the college financial aid process for more than 10 years. I earned a B.S.L.S. from MSU Billings and hold the Accredited Financial Counselor (AFC) certification through the Association of Financial Counseling, Planning, & Education (AFCPE). This is my advice for first-year students: 1. Connect with professors and fellow classmates. 2. Make sure you are aware of, and actually USE, all of the campus resources you are paying for each semester, such as the Academic Support Center, Recreational Activities, Library, and Student Health Services.

Financial Aid & Scholarships

Elizabeth Almann

As the Financial Education Success Specialist, I provide students with information and tools for managing their finances so they can achieve their educational and career goals. Originally from Billings, I earned my master’s degree in education from MSUB. I love painting, writing, foreign languages, singing in a choir, and hiking in the mountains. Attending college is a big investment of your time and your money! Having a college education brings lifelong rewards. My advice is to BE MONEY SMART. Stop by SUB 162 and I will assist you!

Holly Hofer

I am typically one of the first points of contact for students at the Financial Aid and Scholarships Office. I assist students through the financial aid process and help students’ experiences go as smoothly as possible. I am originally from Colstrip, Montana and I graduated from MSU Billings. In my spare time, you will find me with my kids and husband, reading, doing Zumba®, and occasionally writing poetry. Don’t forget to always ask questions… if you don’t understand how something works at MSU Billings, ask someone.

Traci Wolff

I work in the Financial Aid and Scholarships Office in McMullen Hall. I’m originally from Wyoming and went to school at Black Hills State in South Dakota before moving to Billings after graduation. I am typically one of the first points of contact for students when dealing with financial aid at MSUB. I encourage students to call or stop by our office if they have any questions or concerns.

Housing & Residential Life

Alison Adams

I am the Petro Hall Director at MSUB. I handle all daily operations of the building and ensure that Petro residents have a fun and educational experience. If you’re living in Petro, you’ll probably run into me. I went to college in Ohio and Illinois. If I could offer one bit of advice for students, it’s to absorb everything you possibly can and remember that learning also takes place outside of the classroom. Be open to learn.

Denise Bacon

I’m the Administrative Associate in Housing and Residential Life. I’m probably the face you’ll see when visiting the Housing Office. I’m here to answer questions, address concerns you may have, and do whatever I can to make your stay in the residence halls positive! I enjoy any sport involving motors, loud noise, and speed. I also enjoy riding my horse and being a part of the Billings Saddle Club. Remember to always ask questions and make your experience at MSUB the best it can be!

Aaron Like

As the Rimrock Hall Director, I manage the daily operations of the building, meet with students, and provide assistance and support for residents. I spent six years at Murray State University in Kentucky, where I earned a bachelor’s degree in Criminal Justice and a master’s degree in Human Development and Leadership. My final two years at Murray State consisted of working as a Residence Director for one of the residence halls on campus. I enjoy being outdoors, playing/watching sports, and visiting national parks. One piece of advice to students is to learn the campus and all of the great resources available. We want everyone to have the opportunity to graduate!

Jeff Rosenberry

I’m Jeff, the Director of Housing & Residential Life. You’ll find me walking the halls, attending programs, and eating in the dining hall. I also co-coordinate and teach for our four-year leadership program and am a fixture at freshmen orientations. I like to read non-fiction books and cook! I love the outdoors and spend a lot of time hiking and snowshoeing, as well as “playing” golf. I am the voice of Yellowjacket basketball, along with student Jacob Letman. We provide live play-by-play coverage via the web for all the home action. It is a secret passion I have and I absolutely love it. Whatever you do in life, remember to step up, work hard, and make a difference.

Other Student Support

Trudy Carey

I’m the director of Disability Support Services (DSS). If a student has a disability for which he or she needs an accommodation or adjustment to get access to their education, he/she can visit with me, and we’ll decide what kinds of things she/he needs. It might be extra time for taking tests or hearing textbooks instead of reading them. More than 200 students are registered with DSS between the two campuses. After being a full-time mom for 20 years, I came to MSUB and earned a degree in communication. I received my master’s degree, as well, and I have worked in DSS since 2002. If I’m not helping students, you can find me with my nose buried in a murder mystery book. Take advantage of every opportunity to get help with your classes. If you utilize the help and decide you don’t need it, then don’t use it. But try it first. There is nothing that looks prettier on a transcript than an A.

Jenny Randall

I’m the Service Learning Coordinator at MSU Billings. I am located in the Office for Community Involvement on the second floor of the Student Union Building. I help find volunteer opportunities for students and coordinate service projects that are connected to courses, including First Year Seminar. All First Year Seminar classes have a civic engagement component that introduce the concept of service learning and get students into the community. I received my degree from MSU Billings in secondary education. After graduating from MSUB, I taught English at Skyview High School in Billings for three years before moving to Austin, Texas. I enjoy reading, golfing, running, and playing whatever crazy games my son creates.

Megan Thomas

Hi! I’m Megan. I am a reference librarian. My job on campus is to help students with research and any other questions they might have about resources. I have lived in Montana all of my life, and I love this state! I graduated from MSU Bozeman with a degree in English Literature. Then I went on to get my master’s degree in Library Science from North Carolina Central University. When I am not having fun at the library (aka The Temple of Knowledge), I am out and about with my husband, daughter, and two dogs. I really enjoy movies, running, and baking. Always feel free to ask questions at the library! We are here to help! Feel free to check out our library guide, which was designed especially for first year students.

Sodexo Dining Services

Pam Coyle

I’m your Resident Dining Director! I have been here for more than 17 years. I am a Montana girl and I raised my family here. Now I enjoy traveling to see my kids. I graduated from the University of Montana and have a degree in interpersonal communication. I am absolutely here for all of our students. There hasn't been anything that we have not been able to accommodate, so as long as you ask, I can help. When I’m not helping students, I have a great little puppy named Jack who I enjoy spending my time with. You can also find me enjoying a walk or bike ride. Don't ever be afraid to seek us out and ask. If you don't ask us, we can’t help you.

Martie Jaramillo

I’m Martie, your executive chef for MSUB! I came to MSUB from New Hampshire, but I still call Boston my home. I graduated from the Culinary Institute of America in Hyde Park, New York. My job means that I organize and run all of the food services and catering on campus. You can usually find me in Rimrock Café. If I’m not in the kitchen, I try to pretend that I know how to golf and when there is time I enjoy camping. Make sure you wash it and chop it before you eat it!

Student Health Services

Therese Evangeline

I’m Therese!  I’m the Office Manager of the Student Health Services. I schedule the appointments for the nurse, nurse practitioner, and the counselors so I’m the first person you’ll see or talk to when you come to Student Health Services. We also take care of immunization requirements and student health insurance so any questions regarding either of these issues would be handled here. I grew up on a ranch outside Musselshell, Montana, attended Billings Business College, and I’ve been with the Student Health Services for 26 years. I like to do home improvement projects, flower gardening, reading and I shouldn’t admit it but I do like to watch TV. Don’t forget to use the Student Health Services first. All students can come in and be seen. No insurance is required.

Triniti Halverson

I’m the health educator in Student Health Services. I’m also the advisor for the student organization HEROES. I’m responsible for ensuring our students’ wellness needs are met by providing vast resources on a variety of different health topics and issues. I’m originally from Billings and I graduated from MSUB. If I’m not at work, I’m usually enjoying Montana’s outdoors, doing something crafty, or cooking.


Get involved! It’s the best way to network and get to know resources on campus. Also, volunteer! This is a great way to get to know the community; it’s a résumé builder and a great networking tool. You never know when you’ll need a reference.

Student Support Services/TRiO

Kelly Buck

I am the Director of Student Opportunity Services (SOS)/TRiO at MSU Billings. Our office is located on the first floor of the Library in room 141. SOS/TRiO works with students who are first generation, lower income, and who have disabilities. Our staff provides intensive, individualized support services in order to improve retention and graduation rates. We offer mentors to students, as well as free tutoring in most traditionally difficult 100- to 200-level courses. We provide access to academic materials and connections for students, in addition to offering academic, social, and emotional support to help students have positive and successful college experiences.


I earned a bachelor’s degree in Human Services from MSU Billings and a Master of Social Work Degree from the University of Washington in Seattle. I enjoy walking, reading, golfing, fishing, hunting, and spending quality time with family and friends. College is a special time and place where you get the opportunity to examine who you are, who you want to become, how you want to impact the world, and develop a plan to achieve your dreams. Remember, “If it doesn’t challenge you, it doesn’t change you.” -Anonymous

Barb Waters

I’m the Academic Coordinator for Student Opportunity Services/TRiO. I help students, just like you, learn how to navigate college and be successful. My program works with students who are lower-income, are the first in their family to attend college, and students with disabilities. I provide extra mentoring and tutoring to help these students stay in school and earn their degrees. I earned my undergraduate degree from Queensland University of Technology in Brisbane, Australia and my master’s degree in education from MSU Billings in 2014. When I started attending college, I didn’t know what I was doing or what I wanted to be.  My parents hadn’t attended college and I didn’t even know that I could have qualified for financial aid. I just went with the flow and hoped that everything turned out OK. I was lucky and finished my degree on time, but I wish I had been a more informed student and taken more responsibility for my education. There is so much to learn in college and it doesn’t all happen in the classroom. Be sure to ask questions and seek help when you need it. The only one responsible for your education is you!



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