A collaborative program offered by the Billings Chamber of Commerce and MSU Billings

Starting January 2019

Billings Chamber of Commerce       NextGen Billings Emerging Leaders

Program Description

Moving Up - New Manager Training is a low impact program that takes place once per month for five months and promises to help individuals develop the knowledge and skills to be an effective manager. You’ll have an opportunity to build a network with peers, to share and learn from each other and apply what you learn to your organization. Space is limited to 15 participants.


Sessions are designed to provide maximum opportunity for experiential learning that can be applied to the participant’s personal development and organization


Sessions are held once per month for five months. This allows for ease of scheduling and low impact on participant’s work schedule.

Top-notch Instructors

Our instructors include university faculty that have provided training to many organizations along with Chamber staff and industry professionals.

adult students listening to an instructor

Who Should Enroll

  • Individuals who have been recently promoted to a management position with staff supervisory responsibilities

  • Individuals who are considering applying for a management position

  • Persons who currently hold a manager position looking to enhance their knowledge and skills dealing with people and building a more supportive work environment

How the Program Came About

Members of NextGEN (Billing’s emerging leaders) education committee were instrumental in identifying knowledge and skills that they felt were most needed as they assumed management roles. In particular, skills and knowledge related to dealing with people and work environments emerged as top concerns. These areas were verified through a survey of all NextGEN members and key Billings are employers.

Program Schedule

All dates are the fourth Thursday of the month. Training time is 1-5 PM.

January 24, 2019

The Power of Connections

February 28, 2019

March 28, 2019
Conflict Resolution

April 25, 2019
HR Basics

May 23, 2019
Building Collaborative & Supportive Work Environments

Program Cost

$400 – Chamber Members

$500 – Non-members

Earning the Certificate of Completion

Participants must attend all five training sessions to be awarded the Moving Up – New Manager Training program certificate of completion.

Session Topics

Introduction to Management and the Importance of Community

  • Designed by the Chamber for networking and community engagement


  • Organizational Communication
  • Persuasive Communication
  • Interpersonal Awareness and Communication

Conflict Resolution

  • Legal Ramifications
  • Internal and External Components
  • Strategies to Unify Staff

HR Basics

  • Hiring
  • Discrimination and Harassment
  • Coaching
  • Corrective Actions
  • Retention Strategies      

Building Collaborative and Supportive Work Environments

  • Setting Clear Goals and Expectations
  • Developing Effective Teams
  • Developing a Positive Customer Service Lens
  • Positive Impacts of Diversity
  • Showcases a Billings Area Business that has implemented Creative Strategies


Ms. Michelle Anderson has a MS in Public Relations and a BS in Communication Studies from Montana State University- Billings. She has been teaching Public Speaking and Interpersonal Communication at MSU Billings for six years and has worked on many research projects including mental health, suicide prevention, and local food awareness.  She was with The Center for Children and Families as a Trauma-Informed Care Trainer/Coordinator for two years. Prior to that she was an educational coordinator and instructor of vocational and life skills training in the Pacific Northwest. She regularly consults organizations and business groups providing workshops on verbal and nonverbal communication for consumers and employees, conflict resolution techniques and the use of reflective listening, and the importance of team building for more effective communication within organizations.

Ms. Shelby Jo Long-Hammond is an associate professor or Communication Studies and Director of the Debate program at Rocky Mountain College. She consults with local organizations and tribal colleges with argumentation, leadership, and gender communication training workshops. Shelby also coaches individuals in professional communication sessions centered around communication anxiety and audience analysis.

Dr. Heather Thompson-Bahm is originally from Colorado, where she earned her Doctorate in Management, Master in Business Administration, and Bachelor of Science in Biology. Heather is specially trained in Organization Development and Change, a DACUM certified Occupational Analysis Facilitator, and has worked on team collaboration research projects including ‘Ongoing Client Communication,’ and ‘Employee Morale and Retention.’ Dr. Thompson-Bahm has been with the Montana State University system since 2013, and with City College at MSU Billings since 2015, where she teaches business and human resource courses.

Ms. Jennifer Reiser is the Chief Operating Officer for the Billings Chamber of Commerce. Her primary responsibilities include oversight of membership activities, leadership and organizational development.  She serves as the Director of the Leadership Billings and Youth Leadership and is the staff liaison to Billings’ NextGEN, the Chamber’s young professionals and emerging leaders program.  Ms. Reiser is a graduate of Rocky Mountain College, worked in Environmental Public Health prior to joining the Chamber in 2011, and holds a Certificate of Public Health from the University of Montana. She is a 2016 graduate of the U. S. Chamber Foundation’s Institute of Organizational Management.

Contact Information

 To find out more about this and other training programs, please call:

MSU Billings Extended Campus