E-Learning Operations

Desire2Learn - Real Media Issues

If your course is using Real Media and you are having troubles, please try the following:

  1. Download the newest version of Real Player. You can find it at http://forms.real.com/real/player/download.html?type=rp11_us&rppr=realcom.

  2. If you have downloaded the newest version of Real Player, try "undocking" the audio. You can do this with the following steps:

    1. When you are in the Content Area and on the audio item

      On the Item in Content
      Undock the audio item using this button.

      Undock Icon
    2. Download the audio item by clicking on the yellow bar at the top of your browser.

      Yellow Bar Top of the Browser

    3. It will download.

      Downloading Audio

    4. Then play the file in Real Player
      Playing in Real Player
  3. If you're still having troubles, contact E-Learning Operations at msubonline@msubillings.edu.

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