Computer Desktop/Network Support
This is one of the top ten fastest growing occupations in Montana as well in other regional areas. Students will learn techniques to troubleshoot and resolve computer related problems that will arise in office settings. Answering questions and demonstrating software techniques will also become part of the job. A Computer Desktop/Network Support Specialist interacts with individuals in business, industry, education, and government. Positions will likely include skills in providing technical solutions to customer-related critical problems related to software applications and associated hardware. This is accomplished through problem analysis using on-line, hands-on training, and phone service support and a variety of electronic means to achieve high level customer satisfaction and to accomplish the goals of the organization.
Information technology positions in corporate, industrial, education or government sectors
Degree & Certificate Options
City College currently offers a two-year Associate of Applied Science degree in Computer Desktop/Network Support.
Plan of Study
Before a student can be accepted into the Computer Desktop/Network Support degree program, competency in mathematics and computers must be demonstrated. This may be done by:
- Passing the Math Placement Test
- Transfer of appropriate credits
- Current ACT/SAT scores in the required range
- Taking the necessary prerequisite English, math, and/or computer classes identified in the catalog
- Troubleshoot and resolve computer-related problems
- Basic networking, routing (Cisco)
- Applications (Microsoft Office)
- Operating Systems (Windows Server)
- Be prepared to take industry exams such as A+, Net+, MCP, and MCDST.
- Understanding written sentences and paragraphs in work-related documents
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
Expected growth (MT)* (projection through 2024)
(projection through 2026)
*Bureau of Labor Statistics, Office of Employment Projections; MT Dept. of Labor and Industry, Research and Analysis Bureau