2011-2013 Undergraduate Catalog

Course Descriptions

Business
City College

CTBU 111 Basic Keyboarding
2 cr.  (1 lec/2 lab/wk)
Provides intense practice in basic keyboarding skills.  Students with no previous training on the keyboard or who have difficulty with keyboarding tasks should complete this course before attempting TASK 115 Keyboard Applications/Ten Key.

CTBU 166 Principles of Applied Supervision
3cr.  (3 lec/wk)  Prerequisite:  CAPP 120 or consent of instructor.
Introduces students to supervision functions, principles, and contemporary issues in the modern workplace.  Emphasis will be placed on practical applications and insights regarding supervisory applications, individual and group performance, workplace dynamics and change, and team-oriented environments.  Students will explore key skills needed for effective supervision, supervisory challenges of the 21st century, and how supervisors operate in real situations.

CTBU 167 Organizational Leadership Applications
3 cr.  (3 lec/wk)  Prerequisite:  CAPP 120 or consent of instructor.
Introduces students to leadership principles and the application thereof.  The course will focus on various dimensions of leadership, including leadership styles; leadership components; and the development of an understandable, usable definition of leadership.  Students will discover how these principles will apply to work and life by engaging the theories of leadership and organizational culture in life-like simulations.

CTBU 175 Current Issues in Business
3 cr.  (3 lec/wk)  Prerequisite:  CAPP 120.
Focuses on contemporary issues in business from emerging concerns to more controversial problems.  Various instructional formats, including guest speakers, print media, the Internet, and discussion groups will be used to gather information and research business issues.

CTBU 267 Applied Organizational Planning
3 cr.  (3 lec/wk)  Prerequisite:  CAPP 120 or consent of instructor.
Introduces students to three different types of organizational planning:  1) workforce planning and scheduling to meet current business needs, 2) project planning and management, and 3) strategic planning.  Emphasis will be placed on practical applications regarding the contemporary issues regarding workforce planning, the project management process, and the strategic management process.  The student will explore key skills and tools needed for effective planning to meet current needs and future goals, various ways in which technology is used for planning, and current planning challenges facing supervisors.

CTBU 268 Customer Service
2 cr.  (2 lec/wk)  Prerequisite:  CAPP 120 or consent of instructor.
Introduces students to customer service strategies, practices, and systems which are required in the 21st century business environment.  Emphasis will be placed on practical applications regarding customer service strategies.  The student will explore strategic customer service, internal and external customers, work processes and customer/supplier relationships within a work process, the impact of technologies, current trends, and best practices.

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