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Grade Appeal/Grievance Procedure Montana State University Billings has set a procedure for contesting a grade which must be followed: Step 1: A student should contact the ASMSU Billings Student Resolution Officer and schedule a time for the Resolution Officer, the instructor of the course, and the Student to meet and discuss the assigned grade. Step 2: If no resolution is achieved at Step 1, the dispute may be brought to the Dean of the relevant College with the Student Resolution Officer present. Step 3: If no resolution is achieved at Step 2, the dispute may be brought before the grievance hearing board.  The Board makes a recommendation to the Chancellor who makes the final decision. Student Resolution Officer The Associated Students of MSU Billings employ a Student Resolution Officer to assist students with various academic and nonacademic questions and concerns.  The purpose of the Student Resolution Officer is to help students resolve problems or refer them to the appropriate University officer for assistance.  Procedures of the grievance process are available from the Student Resolution Officer in the ASMSU Billings office in the Student Union Building. NEXT: Registration Procedures

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